Shipping policy
Where We Deliver
We currently deliver to:
- United States
If a country or destination is not available at checkout, we are not currently able to deliver there.
Shipping Cost
Aldervale provides free tracked shipping on every order to every market we currently serve. No standard shipping fee is added at checkout.
As reflected in our current shipping terms, applicable import duties and taxes for supported destinations are covered in the price paid, and customers should not be asked for additional payment upon delivery. If a destination-specific checkout notice expressly states different treatment before you purchase, that notice will apply to the extent permitted by law. Contact us if a delivery provider unexpectedly requests payment.
Processing Time
Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. Promotional periods, unusually high demand, payment review, or events outside our control may result in additional processing time.
A “business day” is Monday through Friday, excluding public holidays observed in the location relevant to processing or delivery.
Estimated Delivery Time
After processing, orders typically arrive within 5–10 business days. In a small number of cases, delivery may take up to 13 business days because of destination, customs processing, local delivery conditions, or delays outside our reasonable control.
Current typical destination estimates after processing are:
| Destination | Typical delivery |
|---|---|
| United States | 3–7 business days |
These are estimates, not guaranteed dates. Mandatory consumer rights relating to delayed delivery remain unaffected.
Tracking
When your order is dispatched, we will send a tracking number to the email address used for the order. Please allow up to 48 hours for the first tracking event to appear. Check spam or promotions folders if you do not see the dispatch email.
Address Accuracy
Provide a complete and accurate delivery address, including apartment, unit, postal code, and any necessary delivery information. Review it before submitting the order.
If you notice an error, contact info@getaldervale.com immediately. We will try to help, but we may be unable to change an address after an order has entered processing or dispatch. If a parcel is returned because the address supplied was incomplete or incorrect, contact us to discuss redelivery or refund options. Nothing in this section limits responsibility that applicable consumer law places on Aldervale or its delivery providers.
Delayed or Missing Orders
If your order has not arrived within 15 business days after processing, email info@getaldervale.com with your order number and tracking details. We will trace the shipment. If it cannot be located or delivered, we will replace the order or provide a full refund.
If tracking shows “delivered” but you cannot find the parcel, first check the delivery location, secure areas, household members, neighbors, and any building reception or parcel facility. Then contact us with your order number and details. We may work with the delivery provider to verify delivery and determine an appropriate remedy.
Damaged Deliveries
Inspect the package and products after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact info@getaldervale.com as soon as reasonably possible with your order number, a description, and clear photographs where helpful. Keep the item and packaging until we provide instructions, unless doing so would be unsafe. Remedies are governed by our Refund Policy and applicable consumer law.
Subscription Deliveries
Subscription orders are dispatched automatically after each successful aldervale at the price and interval disclosed when you subscribed. Free tracked shipping applies. You can pause, reschedule, or cancel at any time through your account where available or by contacting us. There is no minimum commitment. Changes requested after a aldervale has processed may apply only to later shipments.
Risk and Consumer Rights
Responsibility for loss or damage transfers only when and to the extent permitted by applicable law. Nothing in this Policy shifts to you a risk that mandatory consumer law requires Aldervale to bear before the goods are delivered to you or a person you identify.
Events Outside Our Control
Weather, customs, public-health events, transport disruption, strikes, government action, and other circumstances beyond reasonable control may delay delivery. We will take reasonable steps to keep disruption to a minimum and complete delivery. This does not affect any right to cancel or obtain another remedy for delayed or failed delivery under applicable law.
Changes to This Policy
We may update this Policy to reflect operational or legal changes. The revised version will be posted with a new “Last Updated” date. Changes do not reduce rights attached to orders already placed.
Contact
Questions about shipping may be sent to info@getaldervale.com. Please include your order number for order-specific inquiries.
Aldervale
Website: getaldervale.com